Delivery and returns

We hope you are happy with your purchases from House of TASK. However, if for any reason you are not, we are able to offer an exchange or refund on any item returned within 14 days of receipt.

All items must be returned to us in perfect condition (unless faulty or damaged in transit). Each return will be inspected upon arrival, as we aim to resell items in their original state. This means all products must have intact packaging, including all relevant tags and labelling. Products must not have been opened and/or used (unless deemed faulty).

Please ensure your return is securely packaged before sending it back to us. We suggest using the box your order was delivered in, along with the original protective fill. Kindly return your item(s) to our warehouse at the following address:

House of TASK
28 Fricker Rd, Illovo 
Sandton, 2196

Once your return has been received and inspected, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original method of payment within 3–5 working days.

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund.

Please note: We can only offer exchanges on items that are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs.

If you have any questions, please contact us at info@houseoftask.com